easy86 Privacy Policy

Scope and Application of This Policy

This Privacy Policy applies to the entire easy86 platform, including the official website, mobile applications, customer support services, member account systems and all related activities. By registering as an easy86 member or using any part of our platform, you agree to be bound by the provisions set out in this Privacy Policy.

This policy may be updated from time to time. Where there are significant changes, we will notify members via email or an in-platform notice. Continued use after such changes are published will be considered as your acceptance of the latest version.

Information We Collect

easy86 collects various categories of information depending on your interactions with our platform:

• Registration information: full name, date of birth, identity card number (MyKad), mobile phone number and email address
• Payment information: e-wallet details (Touch 'n Go, Boost), DuitNow account information, FPX and cryptocurrency wallet addresses (USDT, BTC, ETH) — full card numbers are not stored by us
• Technical information: IP address, device type and web browser, login log data and session activity
• Activity information: betting history, deposit and withdrawal records, game preferences and interactions with customer support
• Verification documents: copies of MyKad, proof of address or other documents required during the KYC process

Purpose of Use

Every piece of information we collect has a specific and legitimate purpose. easy86 uses your data for the following purposes:

• Opening, verifying and managing your member account
• Processing deposit and withdrawal transactions securely through supported payment methods
• Complying with international licensing requirements, including anti-money laundering (AML) and KYC procedures
• Providing effective 24/7 customer support in Bahasa Melayu and English
• Detecting and preventing fraud, account misuse and suspicious activity
• Sending relevant promotional information and bonuses, subject to your communication preferences
• Improving platform quality and personalising the user experience

Sharing Information with Third Parties

easy86 does not sell your personal information to any party. However, in limited circumstances necessary for service operations, information may be shared with:

• Payment service providers that process your transactions, subject to their confidentiality agreements
• Technology and infrastructure providers that help operate the easy86 platform
• Regulatory or law enforcement authorities where required by law or court order
• Third-party game service providers that form part of our game catalogue, with very limited data scope

All third parties that receive your data are subject to contractual obligations to protect that information and use it only for the stated purposes.

Data Security and Protection

easy86 invests in robust security infrastructure to keep your data protected at all times. The security measures we implement include data encryption during transmission and storage, strict access controls based on employee roles, continuous system monitoring to detect threats, and regular security audits.

While no system can guarantee absolute security, we take a proactive approach to managing risk. Should a security incident involving your data occur, we will notify you within a reasonable timeframe in accordance with our incident response procedure.

Cookies and Tracking Technologies

The easy86 website uses cookies and similar technologies to improve your browsing experience. These cookies function to maintain your login session, save language and display preferences, and analyse platform usage patterns for improvement purposes.

Essential cookies required for basic platform functionality cannot be disabled. However, you can manage non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Your Rights as a User

As an easy86 member, you have protected rights regarding your personal information:

• The right to access personal data we hold about you
• The right to correct information that is inaccurate or outdated
• The right to request deletion of data in certain circumstances permitted by law
• The right to restrict or object to the processing of your data in certain circumstances
• The right to withdraw consent to marketing communications at any time
• The right to receive your data in a machine-readable format

To exercise any of the above rights, contact the easy86 customer support team via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe.

International Data Transfers

As easy86 operates under international licensing, some of your data may be stored or processed outside Malaysia. In all such cases, we ensure that a level of protection equivalent to the standards set out in this Privacy Policy is observed by all parties involved.

Binding data processing agreements are in place with all third-party providers to ensure your data remains protected regardless of where it is stored.

Contact Us About Privacy

If you have any questions, concerns or complaints about how easy86 handles your personal information, you can reach us through the following channels:

• 24/7 live chat on the easy86 platform — fast response in Bahasa Melayu and English
• Email: [email protected] — response within a reasonable timeframe

Our dedicated team will treat every privacy-related enquiry seriously and with full confidentiality.